Orders are processed within 1–3 business days. and transit within 5-8 business days. So, in total, it will take 6-11 business days to arrive.
What is the shipping cost?
We offer free standard shipping on all orders.
Which shipping carriers do you use?
We ship all orders via DHL.
Can I track my order?
Yes! Once your order has been dispatched, you will receive a tracking number via email. You can track your order here.
How can I cancel my order?
If your order has not yet been processed or dispatched, we can cancel it free of charge and issue a full refund. If the order has already been shipped, you cannot cancel it; however, you can follow the return procedure after receiving your order.
What is your return policy?
We accept returns for new, unopened items within 14 days of delivery. Items must be unused, in their original packaging, and with all tags and accessories included. Please contact us at support@zarado.uk to initiate a return. Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.
Do you offer exchanges?
Exchanges are available for damaged or incorrect items. Please contact us within 4 days of delivery to arrange an exchange.
What payment methods do you accept?
We accept the following payment methods: American Express, Apple Pay, Google Pay, Maestro, MasterCard, PayPal, Shop Pay, Union Pay, Visa
Is my payment secure?
Yes, we use industry-standard encryption technologies to secure your personal and financial information during checkout.
What should I do if my payment fails?
Ensure your payment details are entered correctly. Contact your bank or payment provider for more information.
What currency do you use for transactions?
All payments on our website are processed in GBP (British Pounds)
